Refund policy

Returns & Exchanges

We want you to love your AZAIA pieces. If something isn't right, you can return or exchange it within 14 days of delivery.

Conditions

• Items must be unworn, unwashed and unaltered, with all original tags attached.
• Items must be returned in their original AZAIA packaging (pouch and tissue) where possible.
• For hygiene reasons, items that show signs of wear, perfume, make-up or damage cannot be accepted.

How to start a return or exchange

1. Email us at azaia.ae@outlook.com within 14 days of delivery with your order number and the item(s) you wish to return or exchange.
2. Our team will reply with the return instructions and address.
3. Send the item(s) back securely. We recommend using a tracked service.

Exchanges

Size or colour exchanges are subject to availability. If the item you want is unavailable, we will issue a refund instead.

Return shipping

Return shipping costs are the customer's responsibility, unless the item received is faulty or not the item ordered — in that case, we cover the return.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may take additional time to process it.

Offers – Buy 2, get 1 free

Items purchased with the "Buy 2, get 1 free" offer can be returned. The refund corresponds to the amount actually paid for the returned item(s), taking the free piece into account. If you return a paid item and keep the free piece, the value of the free piece will be deducted from your refund.

Faulty or incorrect items

If your item arrives damaged, faulty or incorrect, please contact us at azaia.ae@outlook.com within 48 hours of delivery with photos, and we will make it right.